Effective Date: September 4, 2026 | Scope: Training Programs & Professional IP Services
At IP Milestones, we take immense pride in delivering top-tier educational coaching and professional intellectual property services. Please read our cancellation, refund, and billing terms carefully before making any purchase.
1. Training Programs (Patent Agent & Trademark Agent Exam Prep)
- Pre-Course Cancellation Window: You are eligible for a 100% refund if you cancel your batch enrollment within 7 (seven) days of purchase, provided the training batch has not officially commenced and proprietary digital study materials have not been downloaded.
- Post-Commencement: Once a training batch has started, live classes have been accessed, or LMS portals/study materials have been unlocked, all fees are strictly non-refundable.
- Non-Transferability: Course registrations, batch seats, and login credentials are strictly personal and non-transferable to any other individual or alternative training batch.
2. Professional Intellectual Property Services
Our professional services include Patent Search and Landscape, Patent Drafting, and Industrial Design services.
- Initial Consultation Fees: Fees paid for preliminary consultations or advisory sessions are non-refundable once the session has been conducted.
- Milestone-Based Project Work: Project-based engagements are structured in milestones. Payments made for completed, delivered, and approved project milestones are strictly non-refundable.
- Mid-Project Termination: If a client terminates a project midway due to personal reasons, refunds will be evaluated on a case-by-case basis. Charges will be levied proportionally for the total billable hours and technical work completed up to the date of formal cancellation.
3. Duplicate Transactions and Billing Discrepancies
If a customer is charged twice or experiences an erroneous payment glitch due to a technical error on our gateway, please report it immediately. Verified duplicate transactions will be fully refunded to the original payment source within 7 to 10 business days.
4. Refund Request Procedure
To request a cancellation or initiate a review under eligible circumstances, you must send an email to support@ipmilestones.com with your transaction reference number, proof of payment, and detailed reasoning. Approved refunds will be processed back to the original method of payment.
| Need Support with Billing? Our billing team is available at support@ipmilestones.com to assist with transaction inquiries and clarification. |